What support is available?

ATS Direct Support

Type of Support Contact via Availability

Training Support

  • Help with your course material
  • Grading your assessments
  • Course progression
Email, request a phone call, video conference with your trainer

9:00am to 5:00pm

Mon-Fri (eastern standard time)

Admin Team Support

  • Providing help with all your administrative queries
Phone: 1800 287 960

9.00am to 5.00pm

Mon-Fri (eastern standard time)

IT Support

  • Technical queries
Phone: tel:1800 287 960
Zoom video conference

10:00 am to 4.00 pm

(eastern standard time)

Wellbeing Support

  • Information & referral
Phone: 1800 287 960
Zoom video conference

9:00 am to 5:00 pm

Mon-Fri (eastern standard time)

ATS staff are here to help you directly or refer you to any of the below services.

We are only a phone call or email away.

External Support & Counselling Services

Lifeline – Crisis support and suicide prevention service. Ph: 131 114

NSW Mental Health Line – Access mental health professionals to assess whether you or the person you’re concerned about requires ongoing mental health care, and how urgently this is needed. Ph: 1800 011 511

Transcultural Mental Health Centre – Enabling individuals from culturally and linguistically diverse backgrounds to access mental health support.

Beyond Blue – support or information around depression and anxiety for yourself, a friend or a family member. Ph: 1300 22 4636

Headspace – online and telephone counselling services for young people 12 -25 years – old. National Office Ph: (03) 9027 0100

Men's Line Australia – 24/7 online counselling service for men. Ph: 1300 789 978

Suicide Call Back Service – Telephone and online counselling for those affected by suicide. Ph: 1300 659 467

Domestic Violence Line – Counselling and referrals for women experiencing Domestic and Family      Violence. Ph: 1800 656 463

Link2Home - State-wide homelessness referral service. Ph 1800 152 152 

Alcohol and Drug Information Service - Information, support, and referral service for those impacted by alcohol and drug use.
Ph: 1800 422 599

Twenty10 Gay and Lesbian Youth Services – Provides specialised services for LGBTQI young people 12 – 25 including housing, mental health, counselling, and social support. Ph: 1800 652 010

Australian Red Cross  - Emergency relief support for people on temporary visas. Ph: 1800 733 276

Welfare Rights Centre - Support with Centrelink and social security matters for NSW residents.

Ph: 1800 226 028


Kids Helpline – Free and confidential counselling service for 5–25-year old. Ph: 1800 55 1800

Welfare Rights

Head Office

327 Woodpark Rd,
Smithfield NSW 2164 


4/8-10 Victoria St
Wollongong NSW 2500

Hobart Tasmania

Level 2, 73 Murray street,
Hobart, 7000 
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