SIR30216 Certificate III in Retail

Qualification Description

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations, and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores, and quick-service restaurants.
Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader, and senior sales assistant.
No occupational licensing, certification, or specific legislative requirements apply to this qualification at the time of publication.

Course Entry Requirements

We strive to ensure that our students enrol into the course that best meets their needs, and that they have the best chance of a successful outcome.

The entry requirements indicated here are intended to inform you of the minimum expectations required of you, as part of completing this course.

If you're in doubt, we encourage you to reach out to one of our Course Consultants, who can assist in determining your individual needs and give you the best advice.

As a guide, people completing this course:

  • have completed Year 10 or equivalent

OR

  • a qualification at a Certificate II level or higher

OR

  • at least 2 years of relevant industry experience


You will also need to be at least 18 years at the time of admission.

It is also expected that you will have a PC, laptop of other internet connected device, Microsoft Word (or compatible software) and a functional webcam for recording audio/video.


Packaging Rules


13 units must be completed:
  • 8 core units
  • 5 elective units

Assessments

Successful completion of a range of mandatory assessments is required, in order to be issued your certification documentation.

Assessments for these courses will include a combination of:

  • Knowledge/theory-based written short-answer questions
  • Role plays
  • Case-studies / scenarios
  • Projects
  • Group and solo practical activities 


Course Delivery & Duration


Enquire now to discuss options.

Enquire Now

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Head Office

327 Woodpark Rd,
Smithfield NSW 2164 

Wollongong

4/8-10 Victoria St
Wollongong NSW 2500
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