We want to see you succeed!
If your ability to progress through your course is affected by your personal situation, the ATS Student Success Team is here for you!
Please don't hesitate to reach out to us, for a confidential discussion about your individual needs.
How can I access ATS support services?
| Type of Support | Contact via | Availability | |
|---|---|---|---|
|
Training/Academic Support
|
Phone: 1800 287 960 email: studentsuccess@appliedtraining.com.au Your support request will be forwarded to your trainer who will then reach out to you directly. You can also request to book in a confidential Zoom or Teams video conference. Please be aware that due to the high volume of students, video conference calls need to be scheduled according to trainer availability. |
May take up to 5 business days for a reply. |
|
|
Admin Team Support
|
Phone: 1800 287 960 Email: studentsuccess@appliedtraining.com.au You can also request a Zoom or Teams video conference. |
9.00am to 5.00pm Mon-Fri (eastern standard time) |
|
|
IT Support
|
Phone: 1800 287 960 email: helpdesk@appliedtraining.com.au You can also request a Zoom or Teams video conference. |
11:00 am to 7.00 pm (eastern standard time) |
|
|
Wellbeing Support
|
Phone: 1800 287 960 Email: studentsuccess@appliedtraining.com.au You can also request a Zoom or Teams video conference. |
9:00 am to 5:00 pm Mon-Fri (eastern standard time) |
Where ATS is unable to provide the specific support you need, we can help refer you to a suitable external agency.
External Support & Counselling Services
Lifeline – Crisis support and suicide prevention service - Ph: 131 114
NSW Mental Health Line – Access mental health professionals to assess whether you or the person you’re concerned about requires ongoing mental health care, and how urgently this is needed. Ph: 1800 011 511
Transcultural Mental Health Centre – Enabling individuals from culturally and linguistically diverse backgrounds to access mental health support.
Beyond Blue – Support or information around depression and anxiety for yourself, a friend or a family member. Ph: 1300 22 4636
Headspace – Online and telephone counselling services for young people 12 -25 years – old. National Office Ph: (03) 9027 0100
Men's Line Australia – 24/7 online counselling service for men. Ph: 1300 789 978
Suicide Call Back Service – Telephone and online counselling for those affected by suicide. Ph: 1300 659 467
Domestic Violence Line – Counselling and referrals for people experiencing Domestic and Family Violence. Ph: 1800 656 463
Link2Home - State-wide homelessness referral service. Ph 1800 152 152
Alcohol and Drug Information Service - Information, support, and referral service for those impacted by alcohol and drug use. Ph: 1800 422 599
Twenty10 Gay and Lesbian Youth Services – Provides specialised services for LGBTQI young people 12 – 25 including housing, mental health, counselling, and social support. Ph: 1800 652 010
Australian Red Cross - Emergency relief support for people, including those on temporary visas. Ph: 1800 733 276
Welfare Rights Centre - Support with Centrelink and social security matters for NSW residents. Ph: 1800 226 028
Kids Helpline – Free and confidential counselling service for 5–25-year old. Ph: 1800 55 1800