We want to see you succeed! 

If your ability to progress through your course is affected by your personal situation, the ATS Student Success Team is here for you! 

Please don't hesitate to reach out to us, for a confidential discussion about your individual needs.

How can I access ATS support services?

Type of Support Contact via Availability

Training/Academic Support

  • Help with your course material
  • Marking your assessments
  • Course progression
Phone1800 287 960

Your support request will be forwarded to your trainer who will then reach out to you directly.

You can also request to book in a confidential Zoom or Teams video conference. Please be aware that due to the high volume of students, video conference calls need to be scheduled according to trainer availability.
May take up to 5  business days for a reply.


Admin Team Support

  • Providing help with all your administrative queries
Phone: 1800 287 960

You can also request a Zoom or Teams video conference.

9.00am to 5.00pm

Mon-Fri (eastern standard time)

IT Support

  • Technical queries
Phone: 1800 287 960

You can also request a Zoom or Teams video conference.

11:00 am to 7.00 pm

(eastern standard time)

Wellbeing Support

  • Information & referral
Phone: 1800 287 960

You can also request a Zoom or Teams video conference.

9:00 am to 5:00 pm

Mon-Fri (eastern standard time)

Where ATS is unable to provide the specific support you need, we can help refer you to a suitable external agency.


External Support & Counselling Services

Lifeline – Crisis support and suicide prevention service - Ph: 131 114

NSW Mental Health Line – Access mental health professionals to assess whether you or the person you’re concerned about requires ongoing mental health care, and how urgently this is needed. Ph: 1800 011 511

Transcultural Mental Health Centre – Enabling individuals from culturally and linguistically diverse backgrounds to access mental health support.

Beyond Blue – Support or information around depression and anxiety for yourself, a friend or a family member. Ph: 1300 22 4636

Headspace – Online and telephone counselling services for young people 12 -25 years – old. National Office Ph: (03) 9027 0100

Men's Line Australia – 24/7 online counselling service for men. Ph: 1300 789 978

Suicide Call Back Service – Telephone and online counselling for those affected by suicide. Ph: 1300 659 467

Domestic Violence Line – Counselling and referrals for people experiencing Domestic and Family Violence. Ph: 1800 656 463

Link2Home - State-wide homelessness referral service. Ph 1800 152 152 

Alcohol and Drug Information Service - Information, support, and referral service for those impacted by alcohol and drug use. Ph: 1800 422 599

Twenty10 Gay and Lesbian Youth Services – Provides specialised services for LGBTQI young people 12 – 25 including housing, mental health, counselling, and social support. Ph: 1800 652 010

Australian Red Cross  - Emergency relief support for people, including those on temporary visas. Ph: 1800 733 276

Welfare Rights Centre - Support with Centrelink and social security matters for NSW residents. Ph: 1800 226 028

Kids Helpline – Free and confidential counselling service for 5–25-year old. Ph: 1800 55 1800


Head Office

327 Woodpark Rd,
Smithfield NSW 2164 

Approved Provider

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